Investigation Specialist
(Fraud Analyst)

Amazon is a major player in the e-commerce sector, offering a wide range of products and services, with a strong focus on customer satisfaction and operational efficiency1. It also provides a platform for businesses with Amazon Business, offering wholesale prices, bulk discounts, and fast delivery options

• Conducted comprehensive investigations of over 150 cases daily and across marketplaces in the USA, Canada, and the UK, using advanced software tools to detect patterns and expose fraudulent activities.
• Developed and implemented data-driven strategies that significantly reduced the occurrence of fraud.

Customer Service Executive

iEnergizer IT Services Pvt. Ltd is a global provider of Business Process Outsourcing (BPO) solutions, specializing in sectors like Healthcare, BFSI, Gaming, Publishing, and Legal. They focus on fraud analysis, payment authentication, and process optimization, achieving success through deepening customer relationships, securing new contracts, and focusing on higher margin work.

• Enhanced customer satisfaction by 25% through implementation of a dynamic feedback system that identified service gaps and enabled quick response to customer inquiries.
• Utilized advanced analytical methodologies to pioneer the resolution of high-priority issues within the Airtel Black process.

Master’s in Management
(Tourism and Travel)

CGPA: 8.3

Grade: First Division with Distinction.

Bachelor’s of Arts
(Geography Honors)

CGPA: 6.5

Grade: First Division.